Dear Bilge

On the day of your appointment, the Netherlands experienced a historic heatwave with a record-breaking heat that reached up to 36 degrees in Amsterdam. While we are unsure how you managed to measure the exact temperature to the decimal point during your session, we can assure you that our cooling system and extra fans kept the salon significantly cooler than the blistering outside heat.
Our other clients greatly appreciated these efforts and understood the extreme weather conditions, especially as we proactively provided extra fans and complimentary drinks to keep everyone comfortable and cool.

Regarding the price, our 5 euro fee for removing nail polish from all ten toenails is a standard item on our menu. This policy is fully transparent, listed clearly on Treatwell and is a standard practice across almost all nail salons in Amsterdam.

We always strive to deliver good quality services at highly competitive, non-luxury prices. If you were not satisfied with the pedicure you received, we hope you can find a salon that better matches your expectations in the future.

Best regards,
The Moona Studio Team